Terms & Conditions
Please read these terms carefully before booking a service with Redlands Professional Home Services.
Last updated: October 2026
About These Terms
These Terms & Conditions govern the provision of home cleaning and garden maintenance services by Redlands Professional Home Services (RPHS), operated by Greg and Steph Rey, Redlands, Queensland, Australia. By submitting a booking enquiry or engaging our services, you agree to these terms.
Booking Enquiries
Submitting a booking enquiry form does not constitute a confirmed booking. Bookings are confirmed only when we contact you directly to agree on the date, time, scope of work and pricing. We will endeavour to respond to all enquiries within one business day.
Pricing
Our services are charged at $50 per hour per person. When Steph and Greg work concurrently, the combined rate is $100 per hour. All bookings have a minimum of 2 hours. Additional time may be arranged in 30-minute increments. Prices are subject to change. Existing customers retain their previously agreed rates. New bookings use the current advertised rates.
Payment
Payment is due on the day of service unless other arrangements have been made in advance. We accept cash and bank transfer. Invoices are available on request.
Cancellations and Rescheduling
We ask that you provide at least 24 hours' notice if you need to cancel or reschedule a booking. We understand that circumstances can change and will always do our best to accommodate you. Repeated short-notice cancellations may affect our ability to continue providing services.
Service Limitations
We provide general home cleaning and garden maintenance services. We do not provide specialist cleaning, pest control, hazardous waste removal, tree lopping, structural repairs or any services outside our stated scope. Garden maintenance services are subject to site conditions and equipment suitability. We reserve the right to decline or modify a job if conditions are unsafe or unsuitable.
NDIS Services
Redlands Professional Home Services is not a registered NDIS provider. We support self-managed and plan-managed NDIS participants only. We are unable to accept NDIA-managed (agency-managed) funding. Service suitability, plan requirements and payment arrangements must be confirmed before a booking is accepted. We make no guarantee that our services are eligible for NDIS funding under any particular participant's plan.
Liability
We take care in providing our services and carry public liability insurance. However, we are not liable for any pre-existing damage, wear and tear, or damage caused by circumstances beyond our control. Please advise us of any fragile or valuable items before we begin work.
Changes to These Terms
We may update these Terms & Conditions from time to time. The current version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the updated terms.
Contact Us
If you have any questions about these Terms & Conditions, please contact us at info@redlandsprofessionalhomeservices.com.au or call 0411 156 061 or 0490 931 290.